Imeegi App Support
Help with pairing screens, signing in, and getting the most out of the Imeegi mobile app.
Contact Us
Reach out any time and we'll get back to you within one business day.
Frequently Asked Questions
How do I pair an Android TV with the app?
Open the Imeegi app on your phone, go to Add Screen, and follow the on-screen pairing steps to connect it to your Android TV. Make sure your TV and phone are on the same Wi-Fi network before you start.
I didn't receive my OTP email — what do I do?
First, check your spam or junk folder — OTP emails occasionally land there. If it's not there after a minute or two, use the Resend Code option on the sign-in screen to request a new OTP. If you still don't receive it, contact us at contact@imeegi.com.
What TVs and devices does Imeegi support?
Imeegi works with Android TVs and Android TV boxes.
Why does my screen show as offline?
A screen usually shows offline because the TV has lost its internet connection, been powered off, or the Imeegi app on the TV needs to be reopened. Check the TV's Wi-Fi connection first, then restart the Imeegi app on the TV. The status on your phone should update to online within a few minutes of the TV reconnecting.
What content formats can I upload?
You can upload images and videos to display on your screens.
How do I schedule content on a screen?
After uploading your content, open the screen you want to update, choose Schedule, and pick the content along with when and how often it should play. Once you publish, the schedule is pushed to the screen automatically.
How do I delete my account?
You can request account deletion by following the steps on our Account Deletion page.